Alarm monitoring
Your alarm watched 24 hours a day from a control room in Vermont, with keyholders called and patrols sent when it matters.
Melbourne’s east and south-east
Alarm response and mobile security patrols
When an alarm activates after hours, somebody has to go and look. Secura’s alarm response puts a licensed officer in a marked Isuzu MU-X at your site to check the building, secure it and report, instead of a keyholder driving across town at 3 am. The same fleet runs scheduled patrols: lock and unlock checks, random drive-bys and walk-throughs for sites that want a visible presence through the night.
What you get
What it includes
- Alarm response to activations reported by the control room
- External and internal checks of the premises, with doors, windows and perimeter secured
- Keyholder service: the officer attends so you do not have to
- Scheduled patrols at random times through the night, as often as the site needs
- Lock-up and unlock checks for businesses, clubs and depots
- Welfare and vacant-property checks
- Marked vehicles with light bars, GPS tracking and mobile data terminals
- A written report of every attendance, with times and findings
Good to know
Before you decide
Where patrols operate
Patrols are based around Vermont and cover Melbourne’s east and south-east, roughly 25 kilometres from the control room: Whitehorse, Maroondah, Knox, Manningham, Monash, Boroondara, the western Yarra Ranges and down to Dandenong. Tell us your suburb and we will say plainly whether we can serve it well.
Whose fleet it is
The patrol fleet and the control room are operated by Guardian Security Group, Secura’s partner for more than two decades, from the same Vermont premises. Secura sets up your response plan, is your contact for it and makes sure the reports reach you.
False alarms cost money
Victoria Police charge for attending false alarms. Sending a patrol first to confirm what has happened keeps those fees off your invoice and, more usefully, finds the open window or the cleaner who forgot the code.
What happens
Step by step
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Dispatch
The control room sends the nearest patrol as soon as your alarm plan calls for it, with the site details and access instructions on the officer’s terminal.
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Attend
The officer checks the perimeter, doors, windows and anything your plan flags, and goes inside where you have authorised it.
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Secure
Found open, the site is secured; found broken into, police are called and the officer waits with the premises until a keyholder or boarding-up arrives.
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Report
Arrival and departure times, what was found and what was done, confirmed by GPS, are logged and sent to you.
Who answers your alarm
A control room at 32 Redland Drive, staffed day and night
Secura is an authorised representative of Guardian Security Group. Alarm signals are received and patrols dispatched from Guardian’s 24-hour control room at our Vermont premises, which Guardian describes as A1-graded. Secura designs, installs and looks after your system and is the one number you call.
- 24-hour control room 03 9848 7999 Alarms, patrol requests and anything happening right now
- Rob and the office 0413 736 045 Quotes, installations, account changes, Mon–Fri 8am–5pm
Questions
Alarm response and patrols: common questions
Are the patrol officers armed?
Patrol officers are licensed for the work they do under the Private Security Act, and the response fleet is equipped for alarm attendance. Ask us what applies to your site and we will set it out plainly in your response plan.
How often do scheduled patrols visit?
As often as the site warrants: one drive-by a night is common for a depot or club, several for a site with a recent history. Visits are at random times so a pattern cannot be learnt, and each one is logged.
Can patrols hold my keys?
Yes. Keys are held securely and signed out to the attending officer, so the site can be checked inside and locked again without a keyholder attending. Many clients use this as their keyholder service.
What does a patrol do if it finds a break-in?
Calls police, secures what can be secured, waits with the premises and calls your keyholder. If boarding-up is needed, we can arrange it. You get the report the same night.
Also
How installation, monitoring and response fit together Other ways we can help
Melbourne’s east and south-east
Talk to us about alarm response and patrols
Tell us the address and what worries you. A free assessment and a written quote follow; monitoring can start the week the system is connected.